PMI New Jersey Chapter
PMINJ 2003 February Meeting

PDP Information

Program Number: C020-25022003
In Interpersonal Communications, Quality ReallyPays Off
Activity Sponsor: PMINJ Chapter (C020)
Category Type: 3 
Subject Areas 
Knowledge: 06 
Process: 06
Application/Specific Interest Groups: 30 
PDUs: - 1.5
Leadership - 1.5
Strategic - 0.0
Technical - 0.0


Misunderstandings, confusion, and unintended offenses are just some of the ways interpersonal communication can go wrong.  They are examples of defects in the communication system, and they can be very expensive, both personally and organizationally.  When we talk to each other, when we listen, when we send or read emails, when we read or write memos, or when we leave voice mail messages, we’re communicating person-to-person.  If everyone in an organization has a deep understanding of how this system can fail, they can frame their communications to minimize the occurrence of expensive failures. 

In this fun and interactive presentation, Rick explored how our person-to-person communication system works, with special emphasis on its failure modes.  Rick emphasized communication under stress, where the most expensive failures occur.  The objective: to change how some of us send and receive interpersonal communications. 


speaker  award

Rick Brenner - Principal of Chaco Canyon Consulting 


Rick Brenner is principal of Chaco Canyon Consulting (  He works with people in problem-solving organizations that are making products so novel or complex that they need state-of-the-art teamwork and stronger relationships between their people.  In his 20 years as a software developer, software development manager, entrepreneur and consultant, he has developed valuable insights into the interactions between people in a technical environment, and between people and the technological media in which they work.  Mr. Brenner holds a Masters Degree in Electrical Engineering from MIT.  He has held positions at Symbolics, Inc., and at Draper Laboratory, both of Cambridge, Massachusetts.  To subscribe to Rick's free email newsletter of tips, insights and perspectives for people in problem-solving organizations, go to



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