Program Number: C020-21092004
Conscious Communication(TM): How to Bring Out the Best
in People at Their Worst
Category Type: 3
Subject Areas
Knowledge: 06
Process: 06
Application/Specific Interest Groups: 30
Activity Sponsor: PMINJ Chapter (C020)
PDUs: - 1.5
Leadership - 1.5
Strategic - 0.0
Technical - 0.0
Everyone has people in their life they can't
stand, (but of course not our employees or customers).
Dr. Rick Brinkman literally wrote the book on it. Dealing
With People You Can't Stand, How to Bring Out the Best in
People at Their Worst, is an international bestseller with
translations in 15 languages. In his trademark entertaining,
humorous style, he will show us how to successfully
transform behaviors like: Whining, Negativity, Attacks,
Tantrums, Know-it-alls, Think-they-know-it-alls, Sniping,
and more. Dr. Brinkman says, "Communication is like a
phone number, you need all the digits to get through and you
need them in the right order. There is a strategy for
each of the difficult behaviors that can transform them. It
is just a matter of being a Conscious Communicator? and
taking responsibility for the power you have to influence
others."
Dr. Rick Brinkman
Bio:
Dr. Brinkman has been in "public practice" since 1980,
touring nationally and abroad to share his human behavior
insights and practical communication strategies via highly
entertaining and educational keynotes and trainings. Dr.
Rick is a regularly featured speaker for Young President?s
Organization, Institute for Management Studies and many
associations and corporations. He was one of only 15
people selected by the Tom Peters Group to present the In
Search of Excellence and Thriving on Chaos programs in 1988.
He has authored four audio and two video training programs
on customer service, communication and life management. Dr.
Brinkman has been featured on CNN and in the Wall St.
Journal.
